.page-faq {
  --faq-line: rgba(17, 22, 29, .13);
  --faq-line-soft: rgba(17, 22, 29, .07);
  background-color: var(--paper-50);
  background-image:
    linear-gradient(to right, rgba(17, 22, 29, .04) 1px, transparent 1px),
    linear-gradient(to bottom, rgba(17, 22, 29, .04) 1px, transparent 1px);
  background-size: 24px 24px;
  color: var(--ink-900);
  font-family: var(--font-sans);
  font-size: 17px;
  line-height: 1.8;
  overflow-x: hidden;
}

.page-faq h2 {
  font-family: var(--font-serif);
  font-weight: 700;
  font-size: clamp(1.42rem, 2.6vw, 2rem);
  line-height: 1.35;
  letter-spacing: .01em;
  margin: 10px 0 0;
  max-width: 30ch;
}

.page-faq h3 {
  font-family: var(--font-serif);
  font-weight: 600;
  font-size: 1.05rem;
  line-height: 1.5;
  margin: 0;
}

.page-faq .faq-lede,
.page-faq .faq-hero__deck {
  margin: 14px 0 0;
  color: var(--ink-500);
  max-width: 68ch;
}

/* 顶部 */
.page-faq .faq-top {
  padding-top: 22px;
}

.page-faq .faq-hero {
  margin-top: 26px;
  padding-left: 18px;
  border-left: 3px solid var(--venetian-700);
}

.page-faq .faq-hero h1 {
  font-family: var(--font-serif);
  font-weight: 700;
  font-size: clamp(1.7rem, 4.3vw, 2.85rem);
  line-height: 1.24;
  letter-spacing: .01em;
  margin: 12px 0 0;
  max-width: 22ch;
}

.page-faq .faq-stats {
  list-style: none;
  display: flex;
  flex-wrap: wrap;
  gap: 14px 34px;
  margin: 28px 0 0;
  padding: 16px 0 0;
  border-top: 1px solid var(--faq-line);
}

.page-faq .faq-stat {
  display: flex;
  align-items: baseline;
  gap: 8px;
}

.page-faq .faq-stat__num {
  font-family: var(--font-mono);
  font-weight: 600;
  font-size: 1.35rem;
  letter-spacing: -.01em;
  color: var(--venetian-700);
}

.page-faq .faq-stat__label {
  font-family: var(--font-mono);
  font-size: 12.5px;
  letter-spacing: .02em;
  color: var(--ink-500);
}

/* 三条路径 */
.page-faq .faq-routes__list {
  list-style: none;
  margin: 30px 0 0;
  padding: 0;
  display: grid;
  border-top: 1px solid var(--faq-line);
}

.page-faq .faq-route {
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .faq-route a {
  display: block;
  height: 100%;
  padding: 22px 14px 24px;
  color: inherit;
  text-decoration: none;
  transition: background-color .2s var(--ease);
}

.page-faq .faq-route a:hover,
.page-faq .faq-route a:focus-visible {
  background-color: rgba(234, 226, 211, .62);
}

.page-faq .faq-route h3 {
  margin-top: 14px;
}

.page-faq .faq-route p {
  margin: 8px 0 0;
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-500);
}

.page-faq .faq-route__go {
  display: inline-block;
  margin-top: 16px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .04em;
  color: var(--venetian-700);
}

/* 四步处理 */
.page-faq .faq-steps {
  background-color: var(--paper-100);
  background-image: none;
  border-top: 1px solid var(--faq-line);
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .faq-steps__inner {
  display: grid;
  gap: 30px;
}

.page-faq .faq-steps__figure {
  margin: 0;
}

.page-faq .faq-steps__figure img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 3 / 2;
  object-fit: cover;
  border: 1px solid var(--faq-line);
}

.page-faq .faq-steps__figure .figure__caption {
  margin-top: 10px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .03em;
  color: var(--ink-500);
}

.page-faq .faq-steps__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 26px;
}

.page-faq .faq-step {
  border-top: 1px solid var(--line-gold);
  padding-top: 16px;
}

.page-faq .faq-step__no {
  display: block;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .1em;
  color: var(--venetian-700);
}

.page-faq .faq-step h3 {
  margin-top: 10px;
  font-size: 1.02rem;
}

.page-faq .faq-step p {
  margin: 8px 0 0;
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--ink-500);
}

.page-faq .faq-step__hint {
  display: block;
  margin-top: 14px;
  padding-top: 10px;
  border-top: 1px dashed var(--faq-line);
  font-size: 13px;
  line-height: 1.7;
  color: var(--canal-600);
}

/* 提示对照表 */
.page-faq .faq-prompts__head {
  display: grid;
  gap: 24px;
}

.page-faq .faq-prompts__figure {
  margin: 0;
}

.page-faq .faq-prompts__figure img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 10 / 7;
  object-fit: cover;
  border: 1px solid var(--faq-line);
}

.page-faq .faq-prompts__figure .figure__caption {
  margin-top: 10px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .03em;
  color: var(--ink-500);
}

.page-faq .faq-table__scroll {
  margin-top: 28px;
  overflow-x: auto;
  border: 1px solid var(--faq-line);
  background-color: var(--paper-50);
  -webkit-overflow-scrolling: touch;
}

.page-faq .faq-table {
  width: 100%;
  min-width: 720px;
  border-collapse: collapse;
  font-size: 14.5px;
  line-height: 1.7;
}

.page-faq .faq-table caption {
  caption-side: top;
  text-align: left;
  padding: 12px 16px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .03em;
  color: var(--ink-500);
  background-color: var(--paper-100);
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .faq-table th,
.page-faq .faq-table td {
  padding: 11px 14px;
  text-align: left;
  vertical-align: top;
  border-bottom: 1px solid var(--faq-line-soft);
}

.page-faq .faq-table thead th {
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 500;
  letter-spacing: .05em;
  color: var(--ink-900);
  background-color: var(--paper-100);
  border-bottom: 1px solid var(--faq-line);
  white-space: nowrap;
}

.page-faq .faq-table tbody tr:nth-child(even) {
  background-color: rgba(234, 226, 211, .42);
}

.page-faq .faq-table tbody tr:last-child td {
  border-bottom: 0;
}

.page-faq .faq-table__code {
  font-family: var(--font-mono);
  font-size: 12.5px;
  color: var(--venetian-700);
  white-space: nowrap;
}

.page-faq .faq-table__prompt {
  font-weight: 600;
  color: var(--ink-900);
  white-space: nowrap;
}

.page-faq .faq-table a {
  color: var(--venetian-700);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-prompts__note {
  margin: 16px 0 0;
  font-size: 13.5px;
  line-height: 1.7;
  color: var(--ink-500);
}

/* 活动规则 */
.page-faq .faq-rules__grid {
  display: grid;
  gap: 0;
  margin-top: 30px;
  border-top: 1px solid var(--faq-line);
}

.page-faq .faq-rule-card {
  padding: 22px 0;
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .faq-rule-card__top {
  display: flex;
  align-items: center;
  gap: 12px;
}

.page-faq .faq-rule-card h3 {
  margin-top: 14px;
  font-size: 1.08rem;
}

.page-faq .faq-rule-card dl {
  margin: 14px 0 0;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 8px 16px;
  font-size: 14.5px;
}

.page-faq .faq-rule-card dt {
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .03em;
  color: var(--ink-500);
  padding-top: 4px;
}

.page-faq .faq-rule-card dd {
  margin: 0;
  color: var(--ink-900);
  line-height: 1.7;
}

/* 旧版本资料 */
.page-faq .faq-archive {
  background-color: var(--paper-100);
  background-image: none;
  border-top: 1px solid var(--faq-line);
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .faq-archive__grid {
  display: grid;
  gap: 30px;
}

.page-faq .faq-docs {
  list-style: none;
  margin: 22px 0 0;
  padding: 0;
  display: grid;
  gap: 12px;
}

.page-faq .faq-docs li {
  position: relative;
  padding-left: 22px;
  font-size: 15.5px;
  line-height: 1.75;
  color: var(--ink-500);
}

.page-faq .faq-docs li::before {
  content: "";
  position: absolute;
  left: 0;
  top: .78em;
  width: 12px;
  height: 1px;
  background-color: var(--gold-600);
}

.page-faq .faq-docs strong {
  color: var(--ink-900);
  font-weight: 600;
}

.page-faq .faq-archive__side {
  padding-top: 20px;
  border-top: 2px solid var(--ink-900);
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-500);
}

.page-faq .faq-archive__side p {
  margin: 12px 0 0;
}

.page-faq .faq-archive__side a {
  color: var(--venetian-700);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-archive__meta {
  margin: 18px 0 0;
  padding-top: 14px;
  border-top: 1px solid var(--faq-line);
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 8px 16px;
  font-size: 14px;
}

.page-faq .faq-archive__meta dt {
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--ink-500);
}

.page-faq .faq-archive__meta dd {
  margin: 0;
  color: var(--ink-900);
}

/* 额度核对 */
.page-faq .faq-balance__panel {
  border: 1px solid var(--faq-line);
  border-left: 4px solid var(--canal-600);
  background-color: var(--paper-50);
  padding: 24px 20px;
  display: grid;
  gap: 26px;
}

.page-faq .faq-balance__copy p {
  margin: 14px 0 0;
  font-size: 15.5px;
  line-height: 1.8;
  color: var(--ink-500);
  max-width: 62ch;
}

.page-faq .faq-balance__steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 14px;
  align-content: start;
}

.page-faq .faq-balance__steps li {
  display: grid;
  grid-template-columns: 32px minmax(0, 1fr);
  gap: 12px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--faq-line-soft);
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-500);
}

.page-faq .faq-balance__steps li:last-child {
  padding-bottom: 0;
  border-bottom: 0;
}

.page-faq .faq-balance__steps .mono {
  padding-top: 4px;
  font-size: 12px;
  letter-spacing: .08em;
  color: var(--canal-600);
}

/* 自助解决率与联系时机 */
.page-faq .faq-help__grid {
  display: grid;
  gap: 34px;
}

.page-faq .faq-help__figure {
  border-top: 2px solid var(--venetian-700);
  padding-top: 20px;
}

.page-faq .faq-help__score {
  display: flex;
  align-items: baseline;
  gap: 14px;
  flex-wrap: wrap;
  margin-top: 20px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .faq-help__num {
  font-family: var(--font-serif);
  font-weight: 700;
  font-size: clamp(2.6rem, 7vw, 3.8rem);
  line-height: 1;
  letter-spacing: -.02em;
  color: var(--venetian-700);
}

.page-faq .faq-help__cap {
  font-family: var(--font-mono);
  font-size: 12.5px;
  letter-spacing: .03em;
  color: var(--ink-500);
}

.page-faq .faq-help__note {
  margin: 16px 0 0;
  font-size: 15px;
  line-height: 1.8;
  color: var(--ink-500);
}

.page-faq .faq-help__cols {
  display: grid;
  gap: 26px;
}

.page-faq .faq-help__cols h3 {
  padding-bottom: 10px;
  border-bottom: 1px solid var(--line-gold);
}

.page-faq .faq-help__cols ul {
  list-style: none;
  margin: 16px 0 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .faq-help__cols li {
  position: relative;
  padding-left: 18px;
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-500);
}

.page-faq .faq-help__cols li::before {
  content: "";
  position: absolute;
  left: 0;
  top: .78em;
  width: 10px;
  height: 1px;
  background-color: var(--gold-600);
}

.page-faq .faq-help__link {
  margin: 18px 0 0;
  font-size: 14px;
  line-height: 1.75;
  color: var(--ink-500);
}

.page-faq .faq-help__link a {
  color: var(--venetian-700);
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* 问答折叠 */
.page-faq .faq-qa__list {
  margin-top: 28px;
}

.page-faq .faq-q {
  border-left: 3px solid var(--gold-600);
  border-bottom: 1px solid var(--faq-line);
  background-color: rgba(245, 240, 230, .55);
  transition: border-left-color .25s var(--ease), background-color .25s var(--ease);
}

.page-faq .faq-q:hover {
  background-color: var(--paper-100);
}

.page-faq .faq-q[open] {
  border-left-color: var(--venetian-700);
  background-color: var(--paper-100);
}

.page-faq .faq-q summary {
  display: flex;
  align-items: baseline;
  gap: 14px;
  padding: 16px 18px 16px 20px;
  cursor: pointer;
  list-style: none;
  font-family: var(--font-serif);
  font-weight: 600;
  font-size: 1.02rem;
  line-height: 1.6;
}

.page-faq .faq-q summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-q summary::after {
  content: "+";
  margin-left: auto;
  flex: none;
  font-family: var(--font-mono);
  font-weight: 400;
  color: var(--gold-600);
}

.page-faq .faq-q[open] summary::after {
  content: "−";
  color: var(--venetian-700);
}

.page-faq .faq-q__body {
  padding: 0 18px 20px 20px;
  font-size: 15.5px;
  line-height: 1.8;
  color: var(--ink-500);
}

.page-faq .faq-q__body p {
  margin: 0;
  max-width: 68ch;
}

/* 收口 */
.page-faq .faq-next {
  margin-top: 8px;
  padding: 30px 0 46px;
  border-top: 1px solid var(--line-gold);
  background-color: var(--paper-100);
  background-image: none;
}

.page-faq .faq-next__inner {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 16px 24px;
}

.page-faq .faq-next__lead {
  margin: 0;
  font-family: var(--font-serif);
  font-size: 1.05rem;
  line-height: 1.6;
  color: var(--ink-900);
}

.page-faq .faq-next__links {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

/* 响应式 */
@media (min-width: 620px) {
  .page-faq .faq-hero {
    padding-left: 24px;
  }

  .page-faq .faq-help__cols {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    column-gap: 36px;
  }
}

@media (min-width: 760px) {
  .page-faq .faq-routes__list {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-route {
    border-bottom: 0;
    border-right: 1px solid var(--faq-line);
  }

  .page-faq .faq-route:last-child {
    border-right: 0;
  }

  .page-faq .faq-steps__list {
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 0;
  }

  .page-faq .faq-step {
    padding: 18px 22px 0 0;
    border-right: 1px solid var(--faq-line);
  }

  .page-faq .faq-step:last-child {
    padding-right: 0;
    border-right: 0;
  }

  .page-faq .faq-q summary {
    padding: 20px 24px;
  }

  .page-faq .faq-q__body {
    padding: 0 24px 22px;
  }
}

@media (min-width: 820px) {
  .page-faq .faq-rules__grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-rule-card {
    padding: 24px 26px 26px 0;
    border-bottom: 0;
    border-right: 1px solid var(--faq-line);
  }

  .page-faq .faq-rule-card:last-child {
    padding-right: 0;
    border-right: 0;
  }
}

@media (min-width: 900px) {
  .page-faq .faq-prompts__head {
    grid-template-columns: minmax(0, 1fr) 280px;
    align-items: end;
    column-gap: 40px;
  }

  .page-faq .faq-archive__grid {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
    column-gap: 48px;
  }

  .page-faq .faq-balance__panel {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
    column-gap: 48px;
    padding: 32px 36px;
  }

  .page-faq .faq-help__grid {
    grid-template-columns: minmax(0, 5fr) minmax(0, 7fr);
    column-gap: 48px;
  }
}

@media (min-width: 960px) {
  .page-faq .faq-steps__inner {
    grid-template-columns: minmax(0, 7fr) minmax(0, 4fr);
    column-gap: 40px;
    row-gap: 36px;
  }

  .page-faq .faq-steps__list {
    grid-column: 1 / -1;
  }
}
<<<END>>>